Q. What is the difference between an OEM part and an aftermarket part?

A. An OEM part is built and designed to the exact specifications that your vehicle requires. These parts will carry a 12-month/12 Mile warranty when installed by the dealer. They often are more costly based on higher quality materials, exact fitment and warranty.

Aftermarket parts are built to work for most vehicle applications. They generally cost less, use a lower quality standard of materials and do not come with a warranty.
Q: How long should an oil change take?

A: Oil changes often take 45 to 90 minutes depending on your vehicle. An oil service at HMC includes a multi-point vehicle inspection video produced by the servicing technician that will show you all the vital components of your vehicle. This video will be texted to you for your review and any questions. Next a full review of your vehicle’s onboard diagnostics for updates, recalls and campaigns is completed via Bluetooth by our technician and the manufacture. Depending on your vehicle, this process may take 15 -60 minutes depending on the information we receive and download into your vehicle. Once the oil and filter are replaced all of your vehicle’s fluids are inspected and topped off to their recommended levels. Complimentary car washing is performed when the work is completed.
Q. What can I expect in your waiting area while I wait?

A. HMC waiting areas are designed to make your wait with us comfortable and productive. We offer complimentary Wi-Fi, Comfortable seating with workstations, complimentary drinks and snacks. Most of our clients love our frozen treats! But we also offer fresh baked cookies, hot dogs and healthy snack options for adults and children.
Q: What does a full detail include?

A: Exterior washing, waxing, polishing, tire dressing, interior vacuuming, shampooing, leather care, and glass cleaning.
Q: What to do if my CarPlay isn’t working?

A: Apple CarPlay works best when using a high-quality data cable. We recommend using an Apple-certified cable (like the one that comes with your iPhone) because it supports both charging and data transfer.

Some aftermarket cables are “charge-only” or lower quality, which can cause connection issues, lag, or random disconnects. If you’re experiencing problems, switching to a certified, high-quality cable is often the quickest fix.
Q. How do I get the best performance with Apple CarPlay?

A. Apple CarPlay works best when using a high-quality data cable. We recommend using an Apple-certified cable (like the one that comes with your iPhone) because it supports both charging and data transfer. Some aftermarket cables are “charge-only” or lower quality, which can cause connection issues, lag, or random disconnects. If you’re experiencing problems, switching to a certified, high-quality cable is often the quickest fix.
Q. Why does my Apple CarPlay keep disconnecting?

A. The most common cause is a low-quality or worn-out cable. Damaged or non-certified cables may not maintain a stable data connection. We recommend trying a different high-quality cable before scheduling a service visit.
Q. What does my tire pressure light mean?

A. Your tire pressure light (TPMS) means one or more of your tires may be low on air. It can also come on due to temperature changes, especially in colder weather. Most systems will turn on when one or more tires are off by 10% of the suggest air pressure.
Q. Why is my tire pressure light still on after I added air?

On many newer vehicles, the system needs to be recalibrated after adjusting the tire pressure.

To reset it:
Go to Settings on your display screen
Select Vehicle Settings
Choose TPMS Calibration
Press Calibrate

Once completed, drive the vehicle normally and the system will relearn the correct tire pressures.
Q. What if my tire pressure light still won’t turn off?

If the light stays on after calibration, there may be:
A tire still low on air, A slow leak or puncture, A sensor or system issue, we recommend stopping in so we can take a quick look. Additionally, the tire pressure system uses battery powered sensors that are located inside the inner portion of the wheel. Battery life in these sensors can be anywhere from 4-6 years. If the battery fails, the sensor will need to be replaced. This will require the tire to be mounted and balanced after the sensor replacement.
Q: What does Master Certified Technician mean?

A: Master Certified Technicians complete advanced factory training on diagnostics, repair procedures, and systems. Each technician must have completed the most advanced training on all the most current vehicles and systems offered. They are required to complete online course training and in-person training for evaluation by the manufacture. To reach this level most Master Certified Technicians have many years of practical in-dealership experience coupled with the latest technology. EV training and tools are mandatory for a factory certified Master Technician.
Q: Do your repairs include a warranty?

A: All repairs include warranty coverage on parts and labor when OEM parts are used for 12 months or 12,000 miles